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Troubleshooting
Floor Hoists
Mackworth Essentials 180
Freeway M205
Prism A320B
ActivLift SA180C
Ceiling Track Hoists
Mackworth TX Advanced
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
Mackworth CPP
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Mackworth CP
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Freeway Transactive Xtra
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
Freeway Transactive Xtra (AUS)
Prism CP
Oxford V272
Oxford VP200
ActivLift CP
Education
Mackworth TX Advanced
Mackworth CPP
Mackworth CP
Mackworth FSG
Freeway Transactive Xtra
Ceiling Track System
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Home
Resource Library
Troubleshooting
Floor Hoists
Mackworth Essentials 180
Freeway M205
Prism A320B
ActivLift SA180C
Ceiling Track Hoists
Mackworth TX Advanced
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
Mackworth CPP
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Mackworth CP
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Freeway Transactive Xtra
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
Freeway Transactive Xtra (AUS)
Prism CP
Oxford V272
Oxford VP200
ActivLift CP
Education
Mackworth TX Advanced
Mackworth CPP
Mackworth CP
Mackworth FSG
Freeway Transactive Xtra
Ceiling Track System
Ceiling Lift doesn’t Traverse
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Ceiling Lift doesn’t Traverse
Ceiling Lift doesn’t traverse
Print out version available
here
In this scenario, the ceiling lift has power and performs the usual lifting and lowering actions, but does not respond to traversing commands from the handset.
Are the ceiling lift wheels slipping in the track?
(Required)
Select Yes or No
Yes
No
Inspect the internal profile of the track to see if the wheels are spinning during traverse commands. Inspect the track for any swarf, debris or liquid which may be causing the slippage.
Clear and clean the track internal profile to improve the traction.
Has this resolved your issue?
(Required)
Yes
No
Inspect the track system to ensure it is level, the ceiling lift will struggle to traverse if the system is not horizontal.
If the track is not horizontal, then refer to the installation manual on how to set the track system correctly.
Is the handset damaged?
(Required)
Select Yes or No
Yes / Unsure
No
The handset traverse buttons or air tubes may be damaged/leaking.
See Handset Testing Guide – Document No. 990SD-04
Handset Test Guide
Has this resolved your issue?
(Required)
Yes
No
Is the drive/traverse motor cable connected to the PCB?
(Required)
Select Yes or No
Yes
No
Plug the drive/traverse motor cable back into the PCB
Has this resolved your issue?
(Required)
Yes
No
Is the drive motor cable damaged?
(Required)
Select Yes or No
Yes
No
Inspect the full length of the drive motor cables and connection points.
Replace the drive motor assembly
Has this resolved your issue?
(Required)
Yes
No
See PCB and Drive Motor Testing Guide – Document No. 990SD-09.
PCB and Drive Motor Testing Guide
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